Legal

Cancellation & Refund Policy

Last updated: July 2026. Refunds and cancellation charges depend on how early you cancel before your booking start time.

Overview

If you cancel a confirmed booking on MySportsX, the refund to you and the cancellation charge are calculated from the booking amount, based on time remaining before the scheduled start.

Cancellation charges

Use this schedule to see your refund and the cancellation charge for each window.

More than 24 hours

Refund 90%Charge 10%

6 – 24 hours

Refund 75%Charge 25%

3 – 6 hours

Refund 60%Charge 40%

1 – 3 hours

Refund 40%Charge 60%

Less than 1 hour

Refund No refundCharge 100%

After booking start time

Refund No refundCharge 100%

Notes

Time windows are measured against the booking’s scheduled start time (venue local time / IST as shown at checkout).
Cancellation charge is retained from the booking amount; the remaining eligible amount is refunded to the customer.
For online payments, refunds go to the original payment method and may take additional bank/UPI processing time after approval.
Offline (pay at venue) bookings follow the same charge schedule for cancellations on the platform; amounts already paid at the venue are handled by the venue as applicable.
MySportsX may update this policy; the version on this page applies to cancellations after the last-updated date.